Frequently Asked Questions

 

Q. How do you blow up a bouncy castle?

A. With a bike pump.

Q. How big does or gate have to be?

A. Most of our castles are very big so you would need to have about 1.5m wide to get then through

Q. What happen if it rain before my hire?

A. We do put some of our castles out if there is light drizzle  or other wise they stay home in bed we will contact you on the day to confirm what is going to happen

we reserve the right to cancel the booking if we feel that it is not safe

Q.What happen if it rain half way through my hire?

A. You do not turn the bouncy castle off at any time of your hire & keep playing we reserve the right to cancel the booking if we feel that it is not safe

Q.Is there a cancellation fee?

A. No we do not have a cancellation fee.

Q.How & when do we pay for our hire? 

A. All hires are strictly payment on delivery or Pick up.. Payments can be made by cash , credit card, Internet banking (must be done before hire & proof provided )
(sorry we don’t take cheques any more)

Q. Can adults use the bouncy castles?

A. YES & NO most of our bouncy castle are only to be used by kids under 12 year of age but we do have bouncy castle for all of you big kids out there to

Q.How long are the hires for?

A. Our castles are always set up before your party starts you keep then for majority of the day pick ups start 3pm till 9pm depending  on the time of year

Q. What happens if we damage Our bouncy castles?

A. You better start running Fast You are liable for the cost of the repair and any costs connected I.E lost of business or travel costs

Q. What not to Put on the Bouncy castle and keep away?

A. Streamers, party poppers silly string, face paint, chewing gum, food and drink Smokes and BBQ MUST be kept away form the castle. We have a $50 cleaning charge if the castle is unclean

Q. What can we put the bouncy castle on ?

A. Bouncy castle have to be set up on the flat ground Grass or Concrete we will not set up on Dirt or stones.

Q.Do we keep the blower switched on?

A. YES you do not turn the bouncy castle off any any stage of your hire

Q.Can we move the Bouncy castle?

A. NO JUST NO you have no need to move the bouncy castle from the area that you told us to inflate it this can make it unsafe.

Q.Can my pet use the bouncy castle?

A. No they can not use the bouncy castle you damage it you pay for it

Q.Do i need to supply the sugar for the candy floss machine?

A. Yes you do it is just normal sugar from the supermarket you buy add much as you think you will need

Q.How much sugar does one bag flossing make?

A. 1 flavour of your choice can make 2kg of sugar

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