Frequently Asked Questions


Q. How do you blow up a bouncy castle?

A. All bouncy castles come with a large fan blower to keep them up.

Q. How big does our gate have to be?

A. Most of our castles are very big, so you would need to have 1.5m gap to get them through.

Q. What happens if it rains before my hire?

A. As per the NZIHA, and NZ Health & Safety Regulations, we are no longer allowed to operate the bouncy castles in wet weather. These decisions are made the morning of your hire. You will be contacted via phone if this occurs. We reserve the right to cancel the booking if we feel that it is unsafe.

Q.What happens if it rains half way through my hire?

A. In the event of rain, please keep your bouncy castle inflated. You may still use the castle if it is safe to do so, ensuring you use towels to dry off the castle.

If the bouncy castle has been turned off during rain, you will be charged a cleaning fee.

Q.Is there a cancellation fee?

A. We do not charge a cancellation fee.

Q.How & when do we pay for our hire? 

A. All hires are strictly payment on delivery. Payments can be made by cash, credit card, Afterpay (incurs a $5 processing fee), internet banking (must be completed before hire). Sorry, we do not accept cheques

Q. Can adults use the bouncy castles?

A. YES & NO. Majority of our bouncy castles are only to be used by kids under 12 years of age. We do offer bouncy castles for all of you big kids out there too.

Q.How long are the hires for?

A. We guarantee that your castle will be there 30 minutes before required. Pick up time will be discussed at the time of drop off, according to our daily schedule. Bouncy castles are only available until 7.30pm.

Q. What happens if we damage your bouncy castles?

A.You are liable for the cost of the repair, and any costs connected, IE loss of business or travel costs.

Q. What to keep away from the bouncy castle?

A. Streamers, party poppers, silly string, face paint, chewing gum, food and drink, smokes and BBQ. All these items MUST be kept away from the castle. A cleaning charge may be issued if our castles are unclean.

Q. What can we put the bouncy castle on ?

A. Bouncy castles have to be set up on the flat ground. Grass is preferred, or concrete. We will not set up on dirt, sand or stones.

Q.Do we keep the blower switched on?

A. YES! You do not turn the bouncy castle off any any stage of your hire.

Q.Can we move the bouncy castle?

A. NO! Due to Health & Safety requirements bouncy castles can only be set up and dismantled by trained professionals.

Q.Can my pet use the bouncy castle?

A. No, pets must be kept well clear of the bouncy castle. You damage it, you pay for it.

Q.Do I need to supply the sugar for the candy floss machine?

A. The candy floss machine comes with 1kg of pre-mixed sugar. If you require extra, you can find this information under Machine Extras.

Q.How much sugar does one bag of flossine make?

A. 1 flavour of your choice can make 2kg of sugar.

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